Refund Policy

Overview

We want you to be confident when subscribing to our Headless Browser API. This Refund Policy explains when and how refunds may be granted for subscriptions and one-time payments.

Eligibility for Refunds

• Refund requests are accepted within 7 days of the initial purchase or plan upgrade.
• You must provide a clear reason (e.g., persistent technical issues we cannot resolve within a reasonable time).
• Usage must be within fair trial limits: heavy or abusive usage may void eligibility.

Non-Refundable Cases

• Renewed subscription periods after the renewal date.
• Accounts suspended for violating our Terms of Service.
• Change of mind after significant API usage or data extraction.
• Third-party issues outside our control (target site changes, paywalls, geoblocking).

How to Request a Refund

1. Email support with your account email, invoice ID, and a brief description of the issue.
2. Our team will investigate and may request logs or timestamps to verify the problem.
3. If approved, refunds are issued to the original payment method within 5–7 business days.

Cancellations & Prorations

You can cancel anytime from your dashboard. Access remains until the end of the current billing cycle. Unless required by law, we do not offer prorated refunds for partial months.

Chargebacks

Please contact us first to resolve any billing issues. Unwarranted chargebacks may result in account suspension.

Contact

For refund questions, contact our support team via the dashboard or email. We typically respond within 24–48 hours.

Last Updated

August 19, 2025